Return & Refund Policy

Return Window

You have 30 days from the delivery date to return your items. To begin the return process, contact us at hello@own-maison.com. Please make sure the items are unused, and still in their original packaging with all tags attached. Returns are not accepted if more than 30 days have passed since the delivery date.

Return Process

1. 1. Please contact us first

   Send an email to hello@own-maison.com with your order details and the reason for the return. While we ask that you contact us before returning items so we can guide you through the process, please note that your statutory rights under the Consumer Contracts Regulations 2013 are not affected, including your right to cancel within 14 days of delivery without giving a reason.

2. 2. Follow the instructions

   Once your return request is approved, you will receive instructions on how to return the item.

3. 3. Pack it well

   Make sure the product is packed well to avoid damage during transportation.

4. Return Shipping Costs

   Customers are responsible for return shipping costs.

US Customers — Return Address

If you are returning an item from within the United States, please use the following address once your return has been approved:

Please contact us at hello@own-maison.com before sending any return, so we can confirm your return is approved and provide any additional instructions.

Refunds

After we receive your returned package, we'll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.

Exchanges

Changed your mind and want a different item? No problem! Just reach out to us at hello@own-maison.com with the details of what you'd like to exchange, and we'll guide you through the process.

Cancellations

If you wish to cancel your order, contact us at hello@own-maison.com as soon as possible. Just be sure to contact us before your order is shipped out.

Damaged or Incorrect Items

In the event you receive damaged or incorrect items, we're here to help! Take a photo of the issue and email it to us at hello@own-maison.com. We'll make sure to resolve the problem and send you the correct item or a replacement.